In our FAQs section we answer the most frequently asked questions. The section is constantly being added to. Your question is not there? No problem: Simply email your question to email@example.com. We will get back to you – we promise!
Can I request prices from you directly?
We only sell our products via specialist furniture stores. We do not sell directly. As such, you can only find price information about the upholstered furniture that you are interested in from a specialist retailer and not from himolla. You can find the retailers in your vicinity through the “Search for a retailer” page.
Can I order himolla products directly from your website?
As we only supply specialist furniture stores and not consumers. We are not able to sell our products online. The vast majority of our customers want to try the upholstered furniture before they buy and enjoy expert advice; a network of retailers is, therefore, the best way for us to serve our customers.
Can I order himolla products directly from the factory?
As we only supply our partner furniture stores, we are not able to sell new products directly to consumers.
Where can I buy himolla products?
himolla only supplies its products to partner furniture stores. To find a retailer near you, please visit our Retailers page. You can enter your postcode or town on this page to find your local retailer.
How do I look after himolla products?
himolla uses a wide range of materials to produce its upholstered furniture. Each material has product-specific characteristics, which also need to be cleaned and cared for in a specific way. himolla provides product-specific cleaning and care instructions for most of the materials used, such as fabric, leather and wood. This information will be provided with the delivery of your himolla upholstered furniture. You can find instructions in our user manual.
himolla recommends Multimaster cleaning and care products. Ask your authorised specialist retailer for more information, or contact Multimaster GmbH in Delmenhorst directly: www.multimaster-gmbh.de.
What guarantees do himolla products come with?
himolla places the highest demands on the quality of materials and workmanship. This means that the construction, materials and environmental production standards are all subject to the most stringent test specifications. We attest to this fact with our triple himolla five-year guarantee. The triple himolla five-year guarantee is only valid for the original buyer. The guarantee is non-transferable.
Who should I contact to make a complaint?
In the case of a complaint, please contact your contractual partner at the furniture store where you bought our products. The furniture store will pass the complaint on to himolla. The furniture store will handle the complaint. A service technician from the himolla customer service team, which comprises 26 highly qualified experts across Europe, will get in touch with you as quickly as possible to arrange an appointment to resolve the issue in your home in a fast, competent and fair manner.